Return Policy


In the case of delivery abroad outside Finland, please place an order by e-mail to:

The store sells products to adult individuals. The prices of the products include VAT when delivered to Finland and Åland. We reserve the right to change prices and delivery costs.

Products are ordered in the online store by transferring them to the shopping cart and paying for the contents of the shopping cart in the online payment service. All customer information is treated confidentially. The contact information requested in connection with the order will not be used for anything other than the delivery of the order or to clarify any ambiguities in it, unless otherwise stated. When ordering from the online store, you are required to read and commit to the delivery terms in force at the time.

Payment and payment methods

Paytrail Oyj (2122839-7) cooperates with Finnish banks and credit institutions as the payment service provider and payment service provider. Paytrail Oyj appears as the payee on the account statement or card invoice and forwards the payment to the merchant. Paytrail Oyj has a payment institution license. (Inquiries related to payments: Paytrail Oyj, business ID: 2122839-7, Innova 2, Lutakonaukio 7, 40100 Jyväskylä, Phone: 020 718 1830, ). In the event of a complaint, the seller of the product should be contacted first.

Order and payment confirmation

Once we receive your order, we will immediately email you an order confirmation showing your order details. Always check the contents of the order confirmation. If you have any questions, please contact immediately Always check that the contents of the package match the products on the order confirmation. You can contact our customer service by e-mail:

Delivery methods and costs

Shipping costs include postage and packaging. In case of delivery abroad outside Finland, please place an order by e-mail to:

We are not responsible for delays caused by force majeure or indirect inconvenience caused by delays. The online store informs about different delivery times on its website.

Return terms and problem situations

An unused product that is in good condition for sale has a statutory 14-day right of cancellation. NOTE: The customer must pay the return costs of the cancellation. The costs of the refund will therefore not be reimbursed. Returns to: Northern Pails Oy, PO Box 32, FI-00701 Helsinki.

The product must be unused and in its original packaging. Address labels or tapes must not be affixed directly to the sales packaging. The returned product must not have changed. The return must include all parts, accessories and any accessories.

Include your customer information and account number. If this information is missing, we cannot know that the refund will come from you.

If the product has been lost or damaged during transport or does not otherwise correspond to your order, the defect must be reported in writing by e-mail within 7 days at the latest: or by letter: Northern Pails Oy, PO Box 32, 00701 Helsinki.

Obligation of the consignee and products damaged in transit: The consignee must check the shipment at the time of receipt and immediately report any externally visible damage (holes, tapes open, corners in the box, etc.). In such a case, notice immediately to; mention the nature of the damage and pictures of the damaged products. Hidden damage (damage that cannot be seen with the naked eye at the time of receipt) must be reported to customer service within 7 days of delivery with photographs and damage description. Shipping-damaged products returned to the online store should be properly packaged to avoid further damage.